Frequently Asked Questions

Troubleshooting

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Levven Controls Frequently Asked Questions

GROUPING CONTROLLERS

Why do controllers need to be added to a group?

If you are using more than one controller in an electrical project, they need to be grouped to be able to work together. Grouping creates a secure and unique relationship to ensure controllers are intentionally associated with that electrical system. This prevents any accidental pairings and makes the electrical system smart-enabled when adding Levven Q (Levven Controls smart gateway).

Watch video 'How to Add or Create a Controller Group' (0:56)

How do I group controllers?

Watch video 'How to Add or Create a Controller Group' (0:56)

If you are pairing a switch to more than one controller, make sure the controllers have been grouped together so they are able to work together in way that is secure and unique to that electrical system.

  1. To create a new group, press the button on a controller that is already a part of the existing group (i.e. already installed and functioning in the home).
  2. When the light on the first controller flashes green, press the button on the controller you want to add to this group. The second controller will flash green and the first controller will now be flashing red and green.
  3. To complete the process, press the button on the first controller. If the first controller was already a member of a group, then you have added the second controller to that existing group. If these two controllers did not belong to a group, then you have just created a new group.

How to remove a Levven Controller from an existing controller group / restore it to its original factory settings?

Watch video 'How to Remove a Controller From a Group - Factory Settings Restore' (0:36)

To remove a controller from a group and restore it to its original factory settings, press and hold the controller’s button for 10 seconds. The controller’s LED will flash red and green twice times during this process; the first flash will happen at 5 seconds. Continue holding the button for another 5 seconds until the LED flashes again.

Your controller will now be restored to its factory settings. You can now add it to a new group and pair it with different switches.

PAIRING SWITCHES and CONTROLLERS

How do I pair a switch to a controller?

There are three steps to pairing a controller:

  1. Press the button on a wired controller – the LED on the controller will flash green
  2. Squeeze and quickly release both ends of the switch – the LED on the controller will flash green and red
  3. Press the button on the controller again to lock in the pairing – the LED will quickly flash green and then stop

Your switch and controller are successfully paired.

Click to watch video demonstration.

How do I pair multiple switches to a controller?

Perform the switch pairing process for each switch using the three step pairing process:

  1. Press the button on a wired controller – the LED on the controller will flash green
  2. Squeeze and quickly release both ends of the switch – the LED on the controller will flash green and red
  3. Press the button on the controller again to lock in the pairing – the LED will quickly flash green and then stop

To add another switch to the same controller, simply repeat the steps for each switch.

Click to watch video demonstration.

How many controllers can I pair to a switch?

Pair a switch to as many controllers as you choose.

How many switches can I pair to a controller?

Controllers in the Levven Controls consumer product line may be paired with up to three different switches.

Controllers in the Levven Controls Pro professional product line may be paired with up to 10 different switches.

How do I reset my controller/switch pairings?

If you need to remove all switch pairings for a grouped controller, hold down the controller button for 5 seconds until the LED flashes red and green. If the controller has been grouped with other controllers, it will remain grouped, but it will be no longer have any saved switch pairings.

Video: How to Clear All Switch Pairings From a Controller

INSTALLATION and OPERATION

How does the switch control the dimmer?

When a switch is paired to a dimmer controller (orange), simply press the switch in the down position to dim the load or press the switch in the up position to increase the brightness. Release the switch at any point to hold the brightness level you choose.

Where can I put a controller?

All Levven Controls controllers can fit in a junction box or existing switch box. The GPC20 (Levven Controls Pro 20amp controller), attaches to the outside of a junction box.

How do I wire a controller?

All Levven controllers require a neutral (white) wire. To view wiring instructions, please visit the following pages and click on the Instructions link for wiring information:

For professional products (Levven Controls Pro), visit the Levven Controls Professional Products page.

For consumer products (Levven Controls), visit the Levven Controls Consumer Products page.

Can I install my controller outside?

Controllers can be installed outside as long as they are contained within a weather-proof box. Controllers are rated between -40 °C (-40.0 °F) and 50 °C (122.0 °F).

What are the maximum loads for controllers?

There are three types of controllers: a 10amp on/off controller, a 1.5amp dimmer controller and a 20amp on/off controller.  To view the loads for each controller please visit the following pages and click on the Specifications link for load information:

For professional products (Levven Controls Pro), visit the Levven Controls Professional Products page.

For consumer products (Levven Controls), visit the Levven Controls Consumer Products page.

What do the LED lights mean?

The LED light on the switch flashes when the switch is in use to indicate that the switch is successfully communicating with one or more controllers. The light will also flash when the 10 year+ life expectancy of the battery reaches 20%, indicating that the common CR2032 watch battery will need replacing within three or four months.

The LED on the controllers indicate several states:

  1. Solid green means the controller is in the off position
  2. Solid red means the controller is the on position.
  3. Flashing green means the controller is waiting for a switch pairing or controller grouping
  4. Flashing red/green means the controller has received the pairing/grouping command and is waiting for a command to lock in the grouping/pairing.
  5. Rapid green flashing followed by solid green means the controller has successful locked in the switch pairing or controller grouping.

How do I set the min/max levels on my dimmer (eliminating flickering)?

First check to see if you lights are dimmable. If they are dimmable and your lights still flicker, make sure to set the min/max dimmable settings on the controller.

1) Set the dimmer’s max brightness level

  1. Press and hold the up/on button on the switch to increase the light’s brightness.
  2. If the light flickers, release the up/on button. Press and hold down/off on the switch to dim the light down to the point where no flickering occurs.
  3. 2-click/double-click the button on the GDT15 controller. This sets the highest brightness.
  4. The GDT15 controller’s LED indicator will flash green to confirm the setting is saved.

2) Set the dimmer’s min brightness level

  1. Press and hold the down/off button on the switch to decrease the light’s brightness.
  2. If the light flickers, release the down/off button. Press and hold up/on on the switch to brighten the light up to the point where no flickering occurs.
  3. 2-click/double-click the button on the controller. This sets the lowest brightness.
  4. The GDT15 controller’s LED indicator will flash green to confirm the setting is saved.

3) Reset the dimmer’s max/min brightness level to factory default

  1. 3-click/triple-click the button on the GDT15 controller.
  2. NOTE: This will not clear any pairings or groupings in the controller’s memory. It only resets the brightness max/min settings to factory defaults.

How to replace the battery in a Levven / GoConex switch?

Battery Type and Life Span

The transmitter in a wireless switch is powered by a CR2032 button cell lithium battery. Batteries of this type last about 10 years. The LED status indicator on GSW and PDKW switches will flash when battery life is less than 10%.

When the battery is expired, the switch will no longer function.

Replacing the battery in a Levven Controls / GoConex Wireless Switch

Open the switch rocker by prying down from the top of the switch. If you have difficulty, try using a small flat-head screw driver to pry the rocker off of the switch base.

Slip the old battery out of the contact housing and insert the new battery.

Snap the switch rocker back onto the switch base. Make sure you match the silicone pads on the back of the rocker with the top and bottom contacts on the switch’s circuit board.

PRODUCT and PURCHASE

What is the difference between Levven Controls and Levven Controls Pro?

Levven Controls are the consumer line of products and are available online and at leading retail stores. To learn more this product line and their functionality, visit the Levven Controls product page.

Levven Controls Pro the professional line of products and offer different products to advantage new construction. To learn more this product line and their functionality, visit the Levven Controls Pro product page.

Where can I buy Levven Controls products?

Levven Controls (for consumers) are available online and at leading retail stores.

Levven Controls Pro (for professionals) are available in select electrical wholesale stores.

Please visit Where to Purchase to find a location/option that works best for you.

Levven Controls Product Warranty

LIMITED WARRANTY:  If the switch does not operate for one year (based on 15 operations a day, 7 days a week of normal consumer use) from date of purchase when used as directed, return the switch at your cost with proof of purchase, receipt, and your name and address to Levven Electronics Ltd. (Consumer Warranty), 9741 54 Ave Edmonton, Alberta, Canada T6E 5J4. Levven will send you a replacement, or at Levven’s option refund your original purchase price. Replacement or refund is Levven’s sole warranty obligation. Incidental or consequential damages are excluded.

GARANTIE LIMITÉE:  Si cette interrupteur ne fonctionne pas pour une durée (basé sur 15 opérations par jour, 7 jours par semaine d’utilisation normale) à compter de la date d’achat lorsqu’utiliseé selon les instructions, retournez à vos frais avec preuve d’achat reçu de caisse et votre nom et adresse à Levven Electronics Ltd. (Garantie Consommateur), 9741 54 Ave Edmonton, Alberta, Canada T6E 5J4. Levven vous enverra une interrupteur de remplacement ou, à l’option de Levven, un remboursement du prix d’achat original. Remplacement ou remboursement est la seule obligation de Levven en vertu de dette garantie. Les domamages accessoires et indirects sont exclus.

Troubleshooting Levven Controls

My switch won’t pair to a controller.

If you are having problems pairing your switch to a controller, check the following:

  1. Watch 'How to Pair a Switch to a Controller' (0:50).
  2. Make sure you have wired the controller correctly. If the controller’s LED indicator is not lit red or green, then the controller does not have power.
  3. Make sure you squeeze and quickly release (under one second) both ends of the switch when the controller is in the pairing mode (flashing green).
  4. If you are pairing a switch to more than one controller, make sure the controllers have been grouped together.
    Watch 'How to Add or Create a Controller Group' (0:57).

If you are still having problems, please contact our support team.

My switch doesn't work.

Follow these troubleshooting steps if pressing the switch does not successfully turn your power on or off.

  1. Is the switch’s LED blinking when you press on or off?
  2. If no, gently remove the switch rocker from the base and ensure the battery is in place. The battery terminals (the top and bottom faces of the coin cell battery) must contact the circuit leads to supply power to the switch transmitter.
  3. If the battery is installed correctly and the switch LED does not blink when the rocker is pressed on or off, test the switch with a known good battery – either a new battery or a battery from another switch.
  4. If the switch in question is part of a 3-way switch (i.e. two switches controlling one light), test if the other switch works.

If your battery failed and you need a replacement battery, contact our support team.

My controller is not working properly.

The LED on the controller will be red when the load is on and green when it’s off. If this is not the case, it may not be wired correctly. Please refer to installation instructions in the product page for your particular controller.

For professional products (Levven Controls Pro), visit the Levven Controls Professional Products page.

For consumer products (Levven Controls), visit the Levven Controls Consumer Products page.

My lights flicker/cycle when using dimmer.

First check to see if you lights are dimmable. If they are dimmable and your lights still flicker, make sure to set the min/max dimmable settings on the controller.

1) Set the dimmer’s max brightness level:

  1. Press and hold the up/on button on the switch to increase the light’s brightness.
  2. If the light flickers, release the up/on button. Press and hold down/off on the switch to dim the light down to the point where no flickering occurs.
  3. 2-click/double-click the button on the GDT15 controller. This sets the highest brightness.
  4. The GDT15 controller’s LED indicator will flash green to confirm the setting is saved.

2) Set the dimmer’s min brightness level:

  1. Press and hold the down/off button on the switch to decrease the light’s brightness.
  2. If the light flickers, release the down/off button. Press and hold up/on on the switch to brighten the light up to the point where no flickering occurs.
  3. 2-click/double-click the button on the controller. This sets the lowest brightness.
  4. The GDT15 controller’s LED indicator will flash green to confirm the setting is saved.

3) Reset the dimmer’s max/min brightness level to factory default:

  1. 3-click/triple-click the button on the GDT15 controller.
  2. NOTE: This will not clear any pairings or groupings in the controller’s memory. It only resets the brightness max/min settings to factory defaults.