Solución de problemas

Solución de problemas generales

Colores del LED del controlador

El LED del controlador indica su estado actual:

• Verde fijo: El controlador está encendido. La carga está apagada.
• Rojo fijo: El controlador está encendido. La carga está encendida.
• Verde intermitente: En modo de agrupación/emparejamiento. Esperando emparejar o agrupar.
• Rojo/verde intermitente: Señal de emparejamiento/agrupación recibida, esperando confirmación.
• Destello verde rápido seguido de verde fijo: El emparejamiento o la agrupación se realizó con éxito.
• Intermitente rojo/verde/amarillo: Falló la actualización del firmware, por favor contacte al Soporte de Levven." 

El interruptor solo enciende un controlador

Para controlar varios controladores agrupados con un solo interruptor, debe emparejar el interruptor con cada controlador de forma individual.

Por ejemplo, si tiene un interruptor y dos controladores, primero agrupe los controladores y luego complete el proceso de emparejamiento dos veces: una con el primer controlador y otra con el segundo.

Resetting a Controller 

Controller memories can be reset to a factory default state. 

Resetting the controller's pairing list clears the list of switches that the controller was paired with. This is useful when you want the controller to stop responding to its original switch and start listening to a different switch.

Factory resetting the controller will clear its pairings, group, and any other settings. This is necessary if you want to take the controller from one installation and use it in a different house.

Video Guide

Resetting Switch Pairings

To remove all switch pairings from a controller: 

1. Press and hold controller's button for five seconds.
2. The controller's LED will flash RED three times after five seconds. The flashing LED indicates that the switch pairing has been reset.
3. Let go of the button.

Factory Reset (Clear All Pairing, Group, and Other Settings Data)

Factory resetting the controller will return it to its default settings and clear all pairings and groupings.

1. Press and hold controller's button for ten seconds. 
2. After five seconds, the LED will flash RED three times. Continue holding the button. 
3. After 10 seconds, the LED will flash RED ten times to signal that the controller's memory has been fully reset. You may release the button.

Dimmer Troubleshooting

Light Fixture Flickers

First, check that the fixture and its bulbs are rated as "dimmable".

If the flickering occurs at full brightness:

• The fixture or bulb may be burning out.

If the flickering occurs at some (but not all) brightness levels:

• Adjust the dimmer's min/max settings. 

Set the Dimmer Maximum Brightness Level

1.  Use the switch brighten to the maximum desired level.
2. 1. If the light flickers, release the switch and press and hold the down/off button on the switch to dim until flickering stops.  
3. Double-click the GPDT15 controller’s button to set the maximum brightness.  
4.  The controller’s LED will flash green to confirm. 

Set the Dimmer Minimum Brightness Level

1. Use the switch to dim to the minimum desired level. 
2. 1. If the light flickers, press and hold the up/on button on the switch until it stops flickering.  
3. Double-click the GPDT15 controller’s button to set the minimum brightness.    
   
4.  The controller’s LED will flash green to confirm. 

Reset the Dimmer's Min/Max Brightness to Factory Settings

1. Triple-click the GPDT15 controller’s button.
2. This resets the min/max brightness settings. The controller's pairing and group data will remain.

Switch Troubleshooting

What does the switch's LED mean?

• Flashes when pressed: Switch is paired.
• No flash: Switch may need to be paired or added to the home group.
• Flashing many times when pressed: Switch battery is getting low.

My Switch Does Not Work

1. Check the switch's LED:
2. • No Blinking LED – Switch may need to be paired to the controller
   • Rapid Blinking LED after switch press - Battery is low. Change the battery.
3. Check the switch pairing:
4. 1. Re-pair the switch to desired controller.
   2. Move switch closer to controller and repeat previous step. 
   3. If you have a Levven Q gateway:
   4. 1. Open the Levven app.
      2. Go to "More" > "System Configuration" > select your Q gateway > select "Switches".
      3. Press the wall switch. If it doesn’t highlight in the app, try re-pairing it.
   5. Pair the switch with a different controller. If the switch works with the new controller, the original controller is faulty. 
   6. Pair a different switch with the desired controller. If a new switch works with the controller, the original switch is faulty. 

El interruptor solo enciende un controlador

To control multiple grouped controllers with a single switch, you must pair the switch to each controller individually. 

For example, if you have one switch and two controllers, group the controllers together first, then complete the pairing process twice—once with the first controller and again with the second. 

How to Clean the Switch

• Use a damp cloth and wipe over the switch until dirt is removed 
• AVOID using solvent cleaners, spray cleaners, or excessive water 

* Switches are not waterproof and may be damaged, voiding the warranty. 

Replacing the Battery

1. Gently pry the top of the switch using a wood toothpick (avoid metal tools to prevent circuit board damage). 
2. Remove old battery and insert new one. 
3. Snap the switch rocker back onto the switch.

Contact Support

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