Customer Support
Levven customer support will provide technical assistance to homeowners, builders, and installing trades.
Online Answers
Check our Support Page (levven.com/support) for installation and troubleshooting guides.
Create a Helpdesk Ticket
Users can create a ticket in Levven's helpdesk system via the mobile app, or directly on this web form.
Sending an email to support@levven.com will create a new helpdesk ticket specific to your question issue. Levven's customer support team actively manages its ticket queue and will respond to your inquiry in one business day.
Phone
Call into Levven's customer service team at 844-553-8836 for assistance with installing and configuring Levven hardware or connecting and using the Levven mobile app.
Supporting New Homeowners
If a homeowner encounters an issue with the Levven electrical controls in their new home, they can contact their home builder's warranty team or contact Levven directly via the channels mentioned above.
Home Builder Warranty Workflow
Levven recommends that home builder warranty personnel send an email to support@levven.com with the specifics of the homeowner's question and the details of the installation. This email creates a new helpdesk ticket that Levven will resolve with the homeowner.
Required details:
- Home address
- Detailed description of the issue
Optional (but still good to have) information:
- MAC address from the Levven Q gateway that was installed in the home
- Community name
- Posession date
Levven Customer Support Workflow
If the homeowner contacts Levven directly, a new helpdesk ticket will be created. Levven's customer support personnel follow a troubleshooting process with the homeowner. Many cases are resolved through remote support, or by simply educating the homeowner on the product.
If remote support is not successful and a Levven power controller needs to be replaced, Levven will initiate a service call with the installing trade, or prompt the home builder to coordinate a service call for the homeowner.
Warranty
Levven products have a limited one-year warranty covering manufacturing defects from date of purchase.