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Support for Levven Controls App

Setting up the Levven Controls AppDevice ManagementDimmersAutomationsAmazon Alexa Voice AssistantGoogle Home Voice AssistantTroubleshooting

Setting up the Levven Controls App

Download the Levven Controls App from Google Play Store or Apple App Store. 
Once downloaded, open the app and follow the on-screen prompts to get you set up. 

Device Management

 The Levven Controls App gives you an easy way of customizing and managing your Levven devices. App features include:

  • Naming controllers
  • Setting up rooms
  • Adding or removing controllers and switches
  • Assigning switches to controllers

Naming a Controller

Giving a unique name to a controller allows you to quickly find a specific controller in your home's list view. It also allows you to use your Voice Assistant to give commands to the correct light. 


To set a name for your controller:

  1. Select the controller you wish to rename.
  2. In the top right corner, tap the three-dot menu and select Settings.
  3. Under Controller, tap the pencil icon.
  4. An Edit Device Details window will appear—enter the new name for your controller.
  5. Click save to confirm the changes to the new name

Creating Rooms

Rooms allows you to assign controllers and switches to a specific space. By using Rooms, all the lights in the area can be turned on or off with a single touch. 

Rooms may include:

  • All the lights in a room (e.g. a kitchen or living room)
  • All the light in an area (e.g. outdoor lights)
  • All the lights in the entire home 

To create a Room in the Levven Controls App:

  1. Head over to the bottom menu bar and select Rooms.
  2. In the Rooms page, tap on the + icon.
  3. Enter a name for the space you are creating, then tap SAVE.
  4. Select the devices you want to assign to this Room.
  5. Once you have selected all the devices, tap Assign to complete the Room setup.

Adding or Removing Controllers and Switches

The Levven Controls App allows you to easily add new controllers and switches to your home's group without needing access to another controller or the blue wall plate (if one is available in your Levven home).


  1. Tap on the More option from the bottom menu.
  2. On the Settings page, tap on the System Configuration option.
  3. On the System Configuration page, tap on the "+" button to reveal more options.
  4. Select Add a Device and follow the on-screen prompts.

Assigning Switches to Controllers

Reassigning switches with the Levven Controls App allows you to move a switch from its assigned controller and assign it to a different one. 

💡

Switches can be paired to as many controllers as you'd like; however, controllers can only have up to 10 switches assigned. 

To remove a switch from a controller

  1. In the Levven Controls App, select the device you want to modify.
  2. Scroll down to the Switches section in the device page and tap on the pencil icon corresponding to it.
  3. Find the switch you want to un-assign. Press the wall switch to quick filter the list.
  4. Unselect the switch from the list.
  5. Select the Assign button to confirm the changes.
⚠️

A controller must be paired to at least one switch. This prevents empty switches in your home.


Dimmers

If your home has dimmers, here are some features you can access within the app.

Setting Min/Max levels

  1. Select the Switch you want to adjust.
  2. In the top right corner, tap the three-dot menu, then select Settings.
  3. Under Advanced Properties, locate Brightness Range and tap the pencil icon
  4. Adjust the default brightness as needed.
  5. Save your changes to apply the new setting.

Automations

 The Levven Controls app connects to all the Levven switches and controllers in the home via the Levven Q Gateway. The Q Gateway enables you to create, edit, and delete automations. Automations allow you to set timers and routines on your lights to save energy and improve safety and security. 

There are two types of automation triggers within the Levven Controls app - Timer and Time of Day. Triggers tells your Levven system when the routine or automation should happen.

Timer - set a countdown for when you want the automation to occur. Timer automations are great for spaces like a pantry or closet.

Example: 

  • You want a light to turn off 10 mins after it was triggered by the switch to turn on

Time of Day - set the automation to be triggered by a specific time or based off sunrise or sunset.

Example: 

  • You want your living rooms lights to turn on every Friday and Saturday, 10 minutes before sunset. 
  • You want your kitchen lights to turn off Monday through Friday at 10:45 pm.

Accessing Automations in the Controls App

 1. From the Controls App main dashboard, tap on Automations to access to Automations page. This view will give you a list of all the Automations currently set up for your home.

2. Tap the + on the bottom right of the screen to create a new automation. 

Set a Timer Automation 

  1. Under the WHEN section, select Timer.
  2. Choose from the following timer options:
    1. Auto Off After
    2. Auto On After
    3. Daytime Auto Off
  4. Set the desired duration in minutes or hours.
  5. Click Save to apply the changes.
  6. Under Set, select the devices you want this automation to control.
  7. Assign a name to the automation for easy identification.

Set a Time of Day Automation

  1. In the Automation set up page, select When... and tap on Time of Day.
  2. Tap to select which days you want the automation to happen. 
  3. Choose the time you want the automation to start by scrolling the wheel to select the hour, minute, and whether it's AM or PM. Tap SAVE to confirm your selections. 
  4. The Time of Day section should be highlighted in blue with a summary of your selections.
  5. Choose which device you want to use this automation. Tap on + Devices and select the one(s) you want. Selected devices will be highlighted in blue. Tap Assign to save your selections and return to the setup screen.
  6. Here you will see a list of all the devices you have selected. Devices highlighted in blue are set to turn on. This is the default setting. If you want the automation to turn the lights off, tap on the device. It will no longer be highlighted, indicating that it's set to turn off. 
  7. When you have chosen what you want the devices to do, complete the setup by giving your automation a name. Tap SAVE to complete.​​​

Set a Sunrise or Sunset Automation

  1. In the Automation set up page, select When... and select Time of Day.  
  2. Choose the days for this action to be performed (Sunday–Saturday).
  3. Select one of the following options:
    1. Sunrise
    2. Sunset
    3. Specific Time
  5. Set the desired time for the action to occur, such as:
    1. 1 minute before sunrise
    2. 1 minute after sunset
  7. Click Save to apply the changes.
  8. Under Set, select the devices you want this automation to control.
  9.  Assign a name to the automation for easy identification.

Amazon Alexa Voice Assistant

Setting up Amazon Alexa

  1. Open the Alexa app.
  2. Tap the More icon in the top left corner.
  3. Select Skills & Games and tap the search icon.
  4. Search for Levven and tap Enable to Use.
  5.  Log in to your Levven account using your credentials.
💡

If using a phone number, enter it in the format: +Country Code, Area Code, Phone Number (e.g., +12223334444). 
If using an email, please be aware that letters are case sensitive

6. Tap Discover Devices to find your Levven device(s).

Google Home Voice Assistant

Setting up Google Home​

  1. Install and open the Google Home app.
  2. Log in with your Google account and select a home to add your Levven control devices.
  3. Tap Actions, then the + icon in the top left corner.
  4. Select Set up device then select “ Have something already set up”
  5. Search for Levven Controls and select this option.
  6. Link your Levven account by entering your login credentials.
💡

If using a phone number, enter it in the format: +Country Code, Area Code, Phone Number (e.g., +12223334444).
If using an email, please be aware that letters are case sensitive

7. Google Assistant will discover your devices, which will appear on the Google Home app’s home screen.

Troubleshooting

Pairing a Switch

  1. Ensure the switch is part of the home group. 
  2. Select the device you want to assign one or more switches 
  3. Scroll to the Switches section and tap the pencil icon to edit 
  4. Select one or more switches to assign.
  5. Tap Assign to save changes. 
  6. Toggle the switch to confirm it controls the device. 

App is not Connected to Levven Q

Check the following:

  • Ethernet cable is securely connected to the gateway’s network port and your internet modem. 
  • Your internet modem is powered on.
  • Your mobile device is connected to your home Wi-Fi network.

If your mobile device cannot detect the Q Gateway, try a different LAN port on your modem as some internet providers disable certain ports. 

  • The gateway requires a wired connection to your local network. For best results, connect it directly to a LAN port on your modem. Avoid using a secondary switch or mesh node, as this may affect connectivity.

Cannot see the Gateway Outside of the Home

To access your Q Gateway remotely, enable the cloud connection while connected to your local Wi-Fi:

  1. Tap More in the bottom menu.
  2. Go to Settings > System Configuration.
  3. Select your Q Gateway.
  4.  Under the Info tab, toggle Cloud Connection Status.

To confirm:

  1. Close the Levven Controls app.
  2. Turn off Wi-Fi and switch to cellular data.
  3. Reopen the app.

Removing the Q Gateway from your Levven App

There are two ways to remove your gateway from the app:

Option 1:

  1. Select More.
  2. Tap the three-dot menu in the top right corner.
  3. Select Remove System.

Option 2:

  1. Select More.
  2. Go to My Account.
  3. Under Moving Out, select Remove System.

Further Troubleshooting

Go to Levven Troubleshooting