Documentation
Setting Up a Q Gateway
Adding a Levven Q Gateway allows you to access the Levven Controls App, creating a unique smart home experience.
Tools and Materials
- Q Gateway
- Power adapter (included in box)
- Ethernet cable (included in box)
- Internet modem
Powering Up Q Gateway
- 1. Place the Levven Q Gateway near your home's internet modem.
- 2. Using the included power adapter, plug in the Levven Q Gateway to a power outlet.
- 3. Connect the Levven Q Gateway to an available LAN port on your modem. If you have more than one LAN port on your modem, you will need to ensure that the port is unlocked and available to use. If you are unsure, please reach out to your internet provider for assistance.
- 4. Wait until the LED indicator becomes a solid GREEN. This indicates that the Levven Q Gateway is not connected and ready.
Adding Q Gateway to home group
Once your Levven Q Gateway is setup and ready, it will need to be grouped together with your controllers. Grouping configures the radio channel that the controllers and Q Gateway "talk" to each other on. Once grouped, all your Levven devices will only "talk" with those in the same group and will relay messages from each other, improving the wireless range.
Grouping a Q Gateway to an Existing Home Group
- Press and release the controller's button in the blue wall plate.
- Press and release the gateway's V-shaped button. Both gateway and controller should be flashing red/green.
- Press and release button on blue wall plate to confirm grouping.(LED on both gateway and controller will flash green then solid green)
Resetting the Q Gateway
Factory reset for versions 1.11.13 and earlier
- Press and hold the Q Gateway’s Pair button for 10 seconds.
- Release when the LED flashes red.
- The network group information is now cleared.
Factory reset for versions 1.11.14 to 1.11.17
Resetting a Levven Q Gateway allows you to clear any accounts that are linked to your Gateway. To perform a reset:
- Press and hold the pairing button on the top of the Q Gateway for ten (10) seconds.
- The Q Gateway's LED will flash red
- Release the button. The linked accounts on this Gateway have been cleared.
Factory resetting the Levven Q Gateway will return it to its default settings and clear all pairings and groupings.
To do this:
- Press and hold the pinhole button on the Gateway for ten (10) seconds.
- The Q Gateway's LED will flash red
- Release the button. The Levven Q Gateway is now back to default settings.
Factory reset for Versions 1.18.1 or higher
Resetting a Levven Q Gateway allows you to clear any accounts that are linked to your Gateway. To perform a reset:
- Press and hold the pairing button on the top of the Levven Q Gateway for ten (10) seconds.
- The Q Gateway's LED will slowly blink green/yellow.
- Release the button after ten (10) seconds (or once the LED starts blinking faster). The linked accounts on this Gateway have been cleared.
Factory resetting the Levven Q Gateway will return it to its default settings and clear all pairings and groupings.
To do this:
- Press and hold the pairing button on the Gateway for thirty (30) seconds.
- The Q Gateway's LED will slowly blink green/yellow. Continue holding the button.
- The Q Gateway's LED will quickly blink green/yellow. Continue holding the button.
- The Q Gateway's LED will flash red
- Release the button. The Q Gateway is now back to default settings.
Levven Controls App
Now that you have successfully grouped your Q Gateway with your controllers, you can now set up the Levven Controls app on your smartphone or tablet.
Troubleshooting
What do the LED Lights on my Q Gateway Mean?
The Levven Q Gateway will show a variety of colours to indicate its status or if has encountered any issues.
- Green - the Q Gateway is online with internet connectivity.
- Blue - Discovery mode (when first connecting to your home's devices) booting up or getting data
- Yellow/Light Blue - performing updates
- Yellow - Updates Pending (will flash solid yellow and flashing white/blue as it updates devices)
- Blinking Red - No internet connection or Cloud connection
- Solid Red - Possible Q Gateway failure; contact Levven Support for assistance.
- No LED light - No power or power failure.
Why is Q mobile only available at home
To access your Q Gateway remotely, enable the cloud connection while connected to your local Wi-Fi:
- Tap More in the bottom menu.
- Go to Settings > System Configuration.
- Select your Q Gateway.
- Under the Info tab, toggle Cloud Connection Status.
To confirm:
- Close the Levven Controls app.
- Turn off Wi-Fi and switch to cellular data.
- Reopen the app.