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Support for Levven Q Gateway

 Download User Manual

 Download Spec Sheet

DocumentationSetting Up a Q GatewayTools and MaterialsPowering Up Q GatewayAdding Q Gateway to Home GroupResetting the Q GatewayLevven Controls App Troubleshooting

Documentation

 Download User Manual   Download Product Spec Sheets

Setting Up a Q Gateway

Adding a Levven Q Gateway allows you to access the Levven Controls App, creating a unique smart home experience.

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If you are a new homeowner and your home was built with Levven, refer to your home builder's Welcome Guide for setup instructions or scan the QR code to get started.

Tools and Materials

  • Q Gateway
  • Power adapter (included in box)
  • Ethernet cable (included in box)
  • Internet modem

Powering Up Q Gateway

  1. Place the Q Gateway near your home's internet modem. 
  2. Using the included power adapter, plug in the Q Gateway to a power outlet.
  3. Connect the Q Gateway to an available LAN port on your modem. If you have more than one LAN port on your modem, you will need to ensure that the port is unlocked and available to use. If you are unsure, please reach out to your internet provider for assistance. 
  4. Wait until the LED indicator becomes a solid GREEN. This indicates that the Q Gateway is connected and ready.
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The Q Gateway requires a direct connection to the internet to perform as intended. Do not connect the Q Gateway to a network switch, third-party router, mesh network, or extender as these may affect connectivity. 

Adding Q Gateway to Home Group

Once your Q Gateway is setup and ready, it will need to be grouped together with your controllers. Grouping configures the radio channel that the controllers and Q Gateway "talk" to each other on. Once grouped, all your Levven devices will only "talk" with those in the same group and will relay messages from each other, improving the wireless range. 

Grouping a Q Gateway to an Existing Home Group

  1. Press and release the controller's button in the blue wall plate.
  2. Press and release the gateway's V-shaped button. Both gateway and controller should be flashing red/green.
  3. Press and release button on blue wall plate to confirm grouping. LED on both gateway and controller will briefly flash green.
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NOTE -If the Q Gateway is not in close proximity to the blue wall plate, you can move and plug the Q Gateway into a power outlet closest to the blue wall plate to complete grouping. Once finished restore original set up.

Resetting the Q Gateway

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Before you reset your gateway, please check which firmware your device is currently on.

To do this :

  1. Select More.
  2. Select System Info & Updates.

Factory Reset for Versions 1.11.13 and Earlier

  1. Press and hold the Q Gateway’s Pair button for 10 seconds. 
  2. Release when the LED flashes red. 
  3. The network group information is now cleared. 

Factory Reset for Versions 1.11.14 to 1.11.17

Resetting a Q Gateway allows you to clear any accounts that are linked to your Gateway. To perform a reset:

  1. Press and hold the pairing button on the top of the Q Gateway for ten (10) seconds.
  2. The Q Gateway's LED will flash red.
  3. Release the button. The linked accounts on this Gateway have been cleared.

Factory resetting the Q Gateway will return it to its default settings and clear all pairings and groupings.
 To do this: 

  1. Press and hold the pinhole button on the Gateway for ten (10) seconds.
  2. The Q Gateway's LED will flash red.
  3. Release the button. The Q Gateway is now back to default settings. 

Factory Reset for Versions 1.11.18 or Higher

Resetting a Q Gateway allows you to clear any accounts that are linked to your Gateway. To perform a reset:

  1. Press and hold the pairing button on the top of the Q Gateway for ten (10) seconds.
  2. The Q Gateway's LED will slowly blink green/yellow. 
  3. Release the button after ten (10) seconds (or once the LED starts blinking faster). The linked accounts on this Gateway have been cleared.

Factory resetting the Q Gateway will return it to its default settings and clear all pairings and groupings.
 To do this: 

  1. Press and hold the pairing button on the Gateway for thirty (30) seconds. 
  2. The Q Gateway's LED will slowly blink green/yellow. Continue holding the button.
  3. The Q Gateway's LED will quickly blink green/yellow. Continue holding the button.
  4. The Q Gateway's LED will flash red.
  5. Release the button. The Q Gateway is now back to default settings.

Levven Controls App

Now that you have successfully grouped your Q Gateway with your controllers, you can now set up the Levven Controls app on your smartphone or tablet.

Levven Controls App

Troubleshooting

What do the LED Lights on my Q Gateway Mean?

The Q Gateway will show a variety of colours to indicate its status or if has encountered any issues. 

  • Solid Green - the Q Gateway is online with internet connectivity.
  • Blue - Discovery mode (when first connecting to your home's devices) booting up or getting data
  • Yellow/Light Blue - performing updates
  • Yellow - Updates Pending (will flash solid yellow and flashing white/blue as it updates devices)
  • Blinking Red - No internet connection or Cloud connection
  • Solid Red - Possible Q Gateway failure; contact Levven Support for assistance. 
  • No LED light - No power or power failure.

Why is Q Mobile Only Available at Home

To access your Q Gateway remotely, enable the cloud connection while connected to your local Wi-Fi: 

  1. Tap More in the bottom menu. 
  2. Go to Settings > System Configuration. 
  3. Select your Q Gateway. 
  4. Under the Info tab, toggle Cloud Connection Status. 

To confirm: 

  1. Close the Levven Controls app. 
  2. Turn off Wi-Fi and switch to cellular data. 
  3. Reopen the app. 

Further Troubleshooting

Go to Levven Troubleshooting